kb

Category: Programs Setup & Management

  • Jumbula Meet for virtual classes

    Overview We are pleased to announce that Jumbula now supports live streaming and video meeting for virtual classes! You can use “Jumbula Meet” instead of other applications such as Zoom. “Jumbula Meet” is integrated into the entire registration flow and provides a seamless environment for your users and your staff. It also offers improved security […]

  • How can I cancel a registration?

    You can use the cancellation feature to cancel an enrollment immediately or schedule it for the future, assess a cancellation fee, and generate a balance that can be refunded to the user. Follow the instructions below: Go to the Admin Dashboard > Seasons > Your desired season Use the search filter to find the registration you want to […]

  • Coupons overview

    Overview As part of your online registration setup options, you will be able to create coupons within each of your seasons. This is a great way to offer incentives and price discounts. You will be able to define if your coupons have a fixed amount or go by percentage. You will also be able to […]

  • Copying a season

    When you create a season, you have the option of creating a new season or copying it from an existing season. You can use the copy option if the new season is similar to an existing season in order to streamline the process. Follow the instruction below to copy a season Go to the Admin […]

  • How to enable the waitlist notification email and customize its template?

    When a participant is waitlisted for a program or removed from it, two notification emails are sent. The first one is sent to the parent to confirm that the student is waitlisted or has been removed. The second email is sent to the admin. Follow the instructions below To enable waitlist notification email for admin: […]

  • Managing the Waitlist

    Our waitlist feature will allow you to move a registration from a waitlist directly to a program or perform other related actions. Follow the instructions below Go to Jumbula dashboard > Seasons Select the desired season Go to Programs and orders > Find the desired program Hover over … in the Actions column Select the […]

  • Enabling the Waitlist

    As a part of the online registration setup, you can activate the Waitlist feature. This feature can be enabled for Single registration as well as for Multiple registrations. Follow the instructions below to enable the waitlist for single registration: While setting up a new program, in the Basic Information step: Scroll the page down to […]

  • How can I add a follow-up form or waiver to multiple orders?

    It might be the case that after receiving orders, you need to add a follow-up form or waiver and then request registrants to complete them. If you need to edit or add follow-up or waiver forms make sure to do this step before going through the detailed process. To do so, go to Jumbula Dashboard […]

  • How can I send a reminder for pending follow-ups and waivers?

    We have added a new feature to our system that allows you to send reminders to users who have not completed follow-up forms or waivers, prompting them to take action. Follow the instructions below To send a reminder for pending follow-up forms and/or waivers associated with an order: Go to Admin Dashboard > Season > your desired season > Programs […]

  • Preregistration and early registration

    You can leverage the advanced preregistration and early registration features in addition to the general registration to implement your business processes in Jumbula. Preregistration feature The preregistration feature allows users to register for programs before the enrollment period starts. However, they cannot pay and check out their enrollments until the program enrollment date starts. This […]