Category: Family credit

Overview As an Admin you can manually adjust the amount in a family credit which can then be used towards an order by using the Taka a Payment tool. Where do I find this feature? Step 1: Login to your Jumbula Admin Dashboard Step 2: Click on People–>Families Step 3: Click on the action button and select […]

Families can save their credit cards in the Family Dashboard and use them for subsequent purchases. Follow the instructions below Go to the Family Dashboard  Click on the profile name on the top right. Select Payment methods from the dropdown menu You will be directed to a page that lists your credit cards. To edit […]

Overview After canceling an order you have the options to refund the money back to the registrant’s credit card or you can apply a family credit. We now have a new option that will allow you to move the balance or a partial amount from a canceled order as a donation. Where do I find […]

Overview When you cancel an order or make an adjustment you will have the option to do a refund or apply a family credit. This credit can be used towards an existing order from the admin dashboard. See below instructions to learn more. Search for the order either with the Confirmation ID or you can […]

Overview After doing a program cancellation or a partial adjustment you can either refund the money or you can apply it as a credit for the corresponding account. In the past, only the administrator could apply a credit towards an order balance. Now, registrants will be able to use the credit at checkout time. How […]

Overview It is possible to revert a family credit so you can then apply a refund. In this case, you will first need to transfer the balance back to the order and you can then complete the refund action. To do so follow the below steps.   Step 1: Go to the order view details page […]