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Category: Programs Setup & Management

  • Removing program session dates

    Overview Once you have set up your programs, you might need to remove sessions/class dates that do not take place. This can be due to Holidays or “no meet” days. You will have two options, one which is pre-defined for all programs and the second where you can manually remove class/sessions for each program.   […]

  • Convenience fee

    Overview You can include a convenience fee that gets added to an order during the checkout process. This can be used to compensate for credit card processing fees that are applied to online registrations. Unlike the surcharge tool, the convenience fee is added only if users pay with a credit card, PayPal, or electronic checks. […]

  • How can I revert a family credit so it can be refunded?

    Overview It is possible to revert a family credit so you can then apply a refund. In this case, you will first need to transfer the balance back to the order and you can then complete the refund action. To do so follow the below steps.   Step 1: Go to the order view details page […]

  • How can I remove class dates from my registration page?

    Once you have created your programs you might want to remove the class date display from your online registration page. Class dates are shown on your registration page as seen in the below example. To remove class dates go to Settings > Checkout > Program description page section and check the box Hide the class start […]

  • How can I apply a payment plan to my season?

    Overview A payment plan can now be added to both single programs and/or to the entire season if you are using the multi-program registration mode. When using the multi-class registration mode, a registrant can select multiple programs at once and select a payment plan option before reaching the checkout screen. See below instructions on how […]

  • Adding a new class

    Overview Creating your first class program is quick and easy. Our class set-up wizard will take you along three different steps; basic information, schedule & fees and forms. This tutorial video will go through all the set-up steps and cover all the needed details so you can get your first class up and running.   […]

  • Customizing the registration confirmation email

    Overview After a user registers for any of your programs, a registration confirmation email will go out to the email associated with their account. The tutorial below will give you a brief overview on how you can customize this email. Contact us Please don’t hesitate to reach out if you have any questions. Contact our […]

  • Adding images to the class description page

    Overview Adding images to your registration page can make a big difference, as they say, “a picture is worth a thousand words”. We have now included the option to add images to your online class registration page, this is done directly within the setup wizard. See below steps to learn more. Step 1: The image […]

  • Bulk coupon update for before/after care orders

    Overview Prior to the release of this feature, in order to apply a coupon to a number of Before/After Care orders, you would have to apply it to each order one at a time. With this update, you can now apply a coupon to many orders at the same time. Step 1: Go to your […]

  • Editing registration information

    Overview Once an online registration is completed along with it’s a corresponding registration form, you as the administrator or the participant will be able to make edits to the completed form. As the administrator, you can disable the edit feature so that you can only perform such modifications. See below instructions to learn more.   […]