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Category: Programs Setup & Management

  • Gift certificate overview

    Overview Gift certificates are a great marketing and promotional tool that you can leverage to attract new customers, increase brand awareness, improve sales and more. Learn how to use this exciting new feature. Where do I find this feature? Step 1: Log in to your Jumbula Admin Dashboard Step 2: On the side panel scroll down […]

  • How can I customize the registration page?

    Overview Appearance settings is where you can customize and tweak certain display items such as changing colors or modifying text in your class registration page.  The below video will go over the options you have available in this settings section.   Contact us Please don’t hesitate to reach out if you have any questions. Contact […]

  • Waitlists overview

    Overview Our waitlist feature will allow you to move a registration from the waitlist directly into a program. If you have waitlisted orders and a spot opens up you can automatically move orders from that waitlist to your program. Registrants then just simply need to proceed with payment. See the below instructions for more details […]

  • How can families use their account credit at checkout?

    Overview After doing a program cancellation or a partial adjustment you can either refund the money or you can apply it as a credit for the corresponding account. In the past, only the administrator could apply a credit towards an order balance. Now, registrants will be able to use the credit at checkout time. How […]

  • Refunds overview

    Overview You will have the function to apply a refund directly from your admin dashboard. You will have an option to apply a refund automatically (funds are returned directly to the payers’ credit card), manually (this is when you issue a direct refund and just need to update your order), or family credit (funds are […]

  • How can I change an installment date?

    Overview You can change an installment due date by going to the order details and editing the due date. See instructions below. Step 1- Go to order View Details and click on the Edit icon. Step2- Now in the Edit order page select the Tuition price option and scroll down to see the installments of […]

  • How can I grant Jumbula access to my PayPal account for refunding purposes?

    For PayPal refunds, you would need to access your PayPal dashboard, go to Account Settings and then API access. Then click on update and choose the first option (grant API access). In the lookup box, type jalal_api1.jumbula.com. You see that PayPal allows you to grant permissions, see screen-shot sample below. Click on the refund option,  If you have two boxes that have to do w/ refund, check them both. Some dashboards vary based on the account.   […]

  • How can I use the family credit donation feature?

    Overview After canceling an order you have the options to refund the money back to the registrant’s credit card or you can apply a family credit. We now have a new option that will allow you to move the balance or a partial amount from a canceled order as a donation. Where do I find […]

  • How can I customize my registration form?

    Overview As part of your class setup, you will have the option to customize your online registration form. The tutorial video below will provide you with general instructions on how to do so.   Contact us Please don’t hesitate to reach out if you have any questions. Contact our support team at [email protected]. Best Regards, […]

  • How can I stop automatic installment payments?

    Overview You can use the Stop Payment function to temporarily or permanently stop automatic installment payments on any particular order. You can always resume payments when needed. Where do I find this feature? Select an order and click on the “View details” option. Next to the installment section, click on “Action” and select “Stop payments”. […]