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Category: Programs Setup & Management

  • Adding online location for virtual classes

    Jumbula supports online locations in addition to physical addresses. Online locations provide further capabilities such as external video conferencing options (Zoom, Google Meet, Skype, etc.) and built-in Jumbula Meet. While setting up a program on Basic information step: Find the Program location section Select Online option  Add online location by clicking on the Add online […]

  • How can families edit their saved credit cards or add a new one?

    Families can save their credit cards in the Family Dashboard and use them for subsequent purchases. Follow the instructions below Go to the Family Dashboard  Click on the profile name on the top right. Select Payment methods from the dropdown menu You will be directed to a page that lists your credit cards. To edit […]

  • How can I instruct families to upload a document during the registration?

    We added a new option to the registration forms that allows families to upload a document when they register online. Follow the instructions below While setting up a program on Forms step: Click the Manage registration forms button Click the Edit the loaded form button Click the plus (+) icon of the section that you want […]

  • Waitlist lottery system

    Overview Our new waitlist lottery feature will allow registrants to add orders to their cart, which as an administrator you will then be able to view and run a lottery draw. Orders will be randomly selected, and then you can notify registrants to finalize their registrations or you can complete the registrations from your dashboard […]

  • How can I split payments between two families?

    There are situations when a payment needs to be divided between two people, for example when two parents are separated and need to share the expenses of a child. Follow the instructions below We assume that the child has already a registration under the first person. As the admin, perform an offline registration for the […]

  • How can I copy a program to another season?

    You are able to copy a program into a different season in addition to the same season the program belongs to. Follow these instructions to copy the program Go to Jumbula Dashboard > Seasons Choose the desired season > Setup > Programs Find the program that you want to copy to another season Hover over […]

  • Managing a season

    The manage season feature enables you to edit, delete, and archive a season. Follow these instructions to manage a season Go to Jumbula Dashboard > Season Select the desired season > Setup > Manage season You have three options Edit Delete You must delete all the programs from a season in order to be able […]

  • How can I change an installment date?

    Overview You can change an installment due date by going to the order details and editing the due date. See instructions below. Step 1- Go to order View Details and click on the Edit icon. Step2- Now in the Edit order page select the Tuition price option and scroll down to see the installments of […]

  • How can I grant Jumbula access to my PayPal account for refunding purposes?

    For PayPal refunds, you would need to access your PayPal dashboard, go to Account Settings and then API access. Then click on update and choose the first option (grant API access). In the lookup box, type jalal_api1.jumbula.com. You see that PayPal allows you to grant permissions, see screen-shot sample below. Click on the refund option,  If you have two boxes that have to do w/ refund, check them both. Some dashboards vary based on the account.   […]

  • How can I use the family credit donation feature?

    Overview After canceling an order you have the options to refund the money back to the registrant’s credit card or you can apply a family credit. We now have a new option that will allow you to move the balance or a partial amount from a canceled order as a donation. Where do I find […]